Let’s not talk about call charges.
Get Ireland’s Leading Business Phone Solution with your regular calls built-in.
The IP Telecom Essentials Phone System leads the way when it comes to ease-of-use, enhanced customer experience and reliability. We’ve always led the way when it comes to Business Phone Solutions at great prices, so now we’re delighted to take your regular phone charges out of the equation and include all your regular Ireland and UK calling at a fixed price per user per month.
So no more charges for calls?
Pretty much so yes. With the vast majority of calls across our network to UK and Ireland destinations, we decided to just include them in a single price per user per month model. So no more worries about the bill this month - it'll always be the same. And with the IP Telecom Essentials Phone System you'll get a phone system that takes your business to the next level including:
- Make and receive calls on your work number on any device – perfect for remote and hybrid working
- Keep your existing phone numbers with the ability to add/remove numbers as needed
- Connect all of your locations and employees
- Be always contactable by your customers
- Integrate calling with CRM systems and Collaborative tools like Salesforce, Zoho and Microsoft Teams
- Utilise built-in on-hold messaging, metrics, our Call Recording app and a host of other features to make your business fly
Choose Ireland’s best-supported, most user-friendly platform - with Essential Pricing
With IP Telecom, you don’t just get the benefits of a Hosted PBX phone system you get the benefits of partnering with Ireland’s leading provider of VoIP services, including...
- Unlimited* free calling to Irish and UK landlines
- Unlimited* free calling to Irish and UK Mobiles**
- Browser-call Chrome extension, to call any number online with one click
- On-site or remote installation and training by IP Telecom Engineers
- Zero downtime while you switch
- Unlocked handsets from IP Telecom
- Price Per User Per Month model
- A host of extra features you can add for individual teams or users
- Scales with your business – with reduced Per User Pricing
* Fair Usage Policy Applies
** Standard Ireland and UK Mobile Carriers only. Exclusions apply
Features of Essentials Phone System
Unlimited Ireland Landline and Mobile calling
No more worrying about what calls need to get billed to which user, with Essentials from IP Telecom, all your regular Irish landline and mobile calls are included in a single per-user-per-month package. Each plan includes all the features you'd expect from an industry-leading Hosted PBX System and now all your regular calls as well.
Unlimited UK Landline and Mobile calling
And it's not just Irish calls that are included. With Essentials from IP Telecom, all your regular UK landline and mobile calls are also included in our single per-user-per-month package. So you'll get an industry-leading Hosted PBX System, with tons of features, as well as your Ireland and UK calls in a single bundle.
Business-hours routing
Automatically route calls based on your business hours - send calls to groups, extensions, voicemail, a night service, or a 24/7 support line outside opening times. Set up holiday schedules and temporary closures to ensure callers always get the right information. Keep your customers happy by ensuring they’re never left waiting when they need to reach you.
Browser Click-to-Call
Got Chrome? As the favourite browser of Irish business that's not a surprise. But with our free-to-add Chrome extension you can extend your Essentials Business Phone System you can turn extend favourite browser into your phone system - simply find the number you want to dial on a website and click on it to make a call directly to that number. You don't even have to cut and paste!
Hold Music or On-Hold Announcements
Keep callers engaged with custom on-hold music or branded announcements while they wait for assistance. Upload your own music or promotional messages to promote products, services, or company updates. Enhance the customer experience and reduce perceived wait times for Irish businesses handling high call volumes. And for more call centre features – check out the full list with our call centre add on
Call forwarding and diversion
Never miss a call with intelligent forwarding - divert incoming calls to mobiles, home phones, or another team member in seconds. Devices can be set to call sequentially or all at the same time. Set up rules based on time, caller ID, or availability to ensure calls always reach the right person. Perfect for Irish businesses with remote teams, flexible workers, or out-of-hours support needs.
Call Hold and Resume
Maintain professional call etiquette with easy hold and resume features—customers hear music or branded announcements while they wait. Your team can multitask without losing the call, picking it back up exactly where they left off. A must-have for Irish customer service teams and high-volume call centres.
Call Queues
Manage high call volumes professionally with call queues that hold callers in line and distribute them to the next available agent. Play custom announcements, music, or estimated wait times to keep callers informed and satisfied. Perfect for Irish businesses with peak call times, such as retail, healthcare, or customer support teams.
Call logs and call history
Track every call with detailed logs, including time, date, caller ID, and duration - accessible via the online portal or get even more with our Dimensions Suite of reporting. Monitor call volumes, missed calls, and peak times to optimise staffing and improve customer service. Essential for Irish businesses that need to analyse call patterns and improve efficiency.
Call Recording
Record calls for training, quality assurance, or compliance - pause and resume recordings as needed. Store recordings securely in the cloud and access them anytime via the online portal. A valuable tool for Irish customer service teams, financial advisors, and healthcare providers who need to maintain accurate records. For those taking card payments over the phone why not find out more about our PCI Compliant options
Call Transfer
Keep calls moving effortlessly with seamless warm or blind transfers between team members. Maintain professional call handling without dropping calls or repeating information. Ideal for customer service teams and busy Irish offices that need to provide quick, efficient support.
Caller ID display and management
Display your business name and number on caller ID, building trust and recognition with every call you make – no matter what device you make it from. Customise outgoing caller ID based on the department or team member placing the call. Ensure your customers always know it’s you calling, improving response rates and brand perception.
Free Internal extension-to-extension calling
Enable free, instant calls between colleagues across Ireland—no matter their location or device. Improve team productivity with crystal-clear VoIP connections that work seamlessly in offices or remotely. Keep your business conversations flowing smoothly without relying on mobile networks or long-distance charges when extensions are geographically based overseas.
Auto-attendant / IVR menus
Impress callers with a professional auto-attendant that greets them and routes calls to the right department - 24/7, including outside business hours options. Customise menus with options for sales, support, or general inquiries, reducing missed calls and improving customer experience. A cost-effective alternative to a receptionist, perfect for Irish SMEs looking to scale efficiently.
Multi-device calling
Use your business phone service across more than one supported device, such as a desk phone and mobile app. This makes it easier for employees to stay connected when they move between locations or work away from the office. Add and adjust multiple devices and call behaviours via the online portal.
Conference calling
Host virtual meetings with crystal-clear conference calls for up to 100 participants - no extra hardware or software needed. Customise access with PIN codes or direct dial-in numbers for secure, professional meetings. Perfect for Irish businesses with remote teams, clients, or partners across multiple locations.
Online administration portal
Manage every aspect of your hosted PBX from an intuitive online dashboard - add users, set up call flows, and monitor performance. No IT expertise required; configure extensions, IVR menus, and call routing in minutes. Ideal for Irish SMEs that need a flexible, scalable phone system without the complexity.
Ring Groups / Hunt Groups
Ensure no call is missed with ring groups that simultaneously ring multiple team members - sales, support, accounts, wherever - until someone answers. Customise the ringing strategy to suit your team’s workflow, from sequential to simultaneous calls. Ideal for customer service teams and busy offices where every call matters.
User Extensions
Assign individual extensions to every team member for direct, hassle-free communication. Extensions can ring desk phones, mobiles, or softphones, ensuring you’re always reachable. Simplify internal collaboration and reduce call costs with a scalable system designed for Irish SMEs and enterprises.
Voicemail to email
Receive voicemail messages directly in your email inbox for instant access and easy management. Customise greetings for different departments or team members to keep your brand voice consistent. Access voicemails from anywhere - on your phone, desktop, or through the online portal - making it ideal for Irish businesses on the move.
And many more great features including:
Add Local, 1800 Freephone or 0818 Lo-Call Numbers
Free Number Porting
Per User Price reduces with Scale
Zero downtime when you switch
Full Installation and Training
Flexible Features to add on
Works great with
Remote Working
Our Phone Systems are designed to be accessible from anywhere on multiple devices. Wherever you are you can be connected to your customers
Integration with Teams
The integration you’ve been waiting for. Make and receive calls via your business phone system through Microsoft Teams via desktop or mobile apps.
Call Centre Solutions
Call Centre Solutions is a powerful, inbound call centre platform designed around the needs of call centres of any scale. Track metrics, agent activity and integrate with CRMs.
Linkphone
Linkphone is the complete phone solution. Take your desk phone with you wherever you go via our app. Always be connected, no matter where your place of work is.
Thousands of Irish Businesses are using IP Telecom’s Essentials Phone Solutions
Our philosophy is simple – we create next-generation phone solutions to help thousands of Irish businesses achieve their business goals. We combine innovation, cost savings, and ease of use to create phone solutions that put the needs of our customers first.
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