IP Telecom’s Dimensions Reporting
IP Telecom’s Dimensions Reporting is an innovative cloud-based call analytics platform,offering an enterprise level solution without the enterprise price tag.
Having a call centre is no longer just for large organisations and IP Telecom’s Call Centre Solution gives you the power to create the perfect hosted call centre for your business.
But for businesses to truly survive and prosper, especially in the hybrid working world, you'll need an exceptional reporting and analytics tool to empower your business to make the right decisions. That's why we’re delighted to bring you IP Telecom’s Dimensions Reporting.
With IP Telecom’s Dimensions Reporting you can:
Garner Enterprise level call analytics.
In-depth real-time and historical reporting.
Identify trends to improve and refine customer experience.
Generate ‘un-returned abandoned calls’ reporting so that no customer call is ever missed.
See real-time reporting on staff performance – both on-site and those working from home.
Generate and easily edit Wallboards for real-time call centre reporting.
Boost productivity and efficiency by integrating your Call Centre Soluiton and Dimensions Reporting with leading CRM solutions like Salesforce and Zoho as well as Office365 and Google.
Implement and manage your call centre wherever your agents may be thanks to cloud-based solutions.
Make the right impression for your customers – and make the most of your business opportunities.
Features of IP Telecom’s Dimensions Reporting
Simple, rapid deployment
As no infrastructure is involved, we can speedily deploy IP Telecom’s Dimensions Reporting to your team. We can even supply Wallboards preconfigured on a firestick.
Easy to Use
IP Telecom’s Dimensions Reporting is simple to use, and its intuitive interface means no extensive training is required. Reports can be filtered, automated or outputted to wallboards in minutes
Scale Simply and Rapidly
Scale and adapt your team quickly with multiple sites and remote agents. Cloud based software means its simple to integrate home working agents to your call centre.
Real-time statistics
Get all the statistics you need – real-time or historical – allowing you to make data-driven, strategic decisions. Filter stats by Call, Agent, Queue, and Date Range.
Boost Productivity and Efficiency
With the right data at your fingertips, call centre managers can make the right decisions at the right time allowing you to significantly boost productivity and efficiency of agents with real-time monitoring and time-based routing.
Built around remote working
In-house or dispersed team? No problems. Like all IP Telecom products, our Dimensions Reporting enables your team to be fully integrated with head office functions even when remote working.
Never miss an opportunity
IP Telecom’s Dimensions Reprting unique Unreturned Lost Call report allows you to see exactly who abandoned a call and hasn't yet been called back, ensuring that existing customer experience is enhanced, and marketing spend on inbound leads is not wasted.
Integrates with your CRM software
IP Telecom’s Dimensions Reporting integrates seamlessly with our Call Centre Solution and hosted phone solutions as well as CRM and collaboration tools like Salesforce, and Zoho, ensuring all conversations are fully logged and you can even make calls directly from the CRM.