At IP Telecom we take pride in our collaborative, customer focused way of working. From the first steps in talking to our customers, through to post sales care, we always seek to understand more about our customers’ unique business and their unique business needs.
By taking the time to understand where our customers are focused and how they intent to use our solutions to achieve their business ambitions, we gain deeper understanding of their business needs and how we can build a bespoke solution that works for them from day one.
Our teams work collaboratively during the customer onboarding process, ensuring that what has been learned across the sales process is carried all the way through onboarding and service delivery. We also believe in keeping our customers engaged throughout the onboarding process so that their voice solution works as anticipated from the moment that we switch it on.
We also firmly believe that it’s good to talk. So, when you call IP Telecom, there is always a friendly, supportive voice on the other end of the line ready to help. By working this way, and by having integrity in everything that we do, our customers trust us to provide their voice and connectivity needs. That’s why we’ve got exceptional levels of customer satisfaction and were named as the VoIP Solutions Company of the Year for 2024 by the All-Ireland Business Foundation.