As Irish SMEs grow, their communication needs change quickly. What works for a small team can begin to feel restrictive as staff numbers increase and operations expand across locations.
IP-based phone systems offer the scalability that growing businesses need, allowing organisations to add users, adjust features and support new ways of working without rebuilding their entire setup.
With years of experience delivering IP communications across Ireland, IP Telecom supports businesses of all sizes with reliable, business-grade infrastructure. Operating from distributed Dublin data centres with high-availability architecture, our platform is designed to keep organisations connected whether they operate from a single office or multiple locations.
What Is a Hosted PBX?
A Hosted PBX is a cloud-based business phone system where calls are delivered over the internet instead of traditional phone lines.
For businesses, this means:
Your phone system is securely hosted in the cloud
Employees can work from desk phones, laptops, or mobile apps
Multiple locations operate on one unified system
New users can be added in minutes
Integrations with tools like Microsoft Teams and CRM systems are available
For many Irish SMEs, the move to cloud telephony is driven by flexibility, scalability, and the need to support hybrid work.
Why Choose a Specialist VoIP Provider?
Not all VoIP providers operate the same way. Many IT providers resell phone systems, while large telecom operators treat SMEs as a small part of a wider portfolio.
A specialist IP communications provider focuses entirely on voice infrastructure.
At IP Telecom:
IP communications is our core business
Infrastructure is hosted in Dublin-based data centres
Support and engineering are handled in-house
Systems are backed by a 99.99% SLA uptime
When you call support, you’ll usually speak to a real support agent within 10 seconds
The right communications platform should support how your team works today and how it grows tomorrow.
Smooth Migration with No Business Disruption
Switching providers does not have to interrupt your business.
A structured migration typically includes:
Project planning and onboarding
Internal number porting management
Pre-configured users and call flows
Remote or on-site installation
Training and post-install support
With proper planning, businesses can move from legacy systems to Hosted PBX without downtime.
Transparent Pricing for SMEs
Telecom pricing can often be unclear, with add-ons and unexpected usage charges.
Our Essentials Hosted PBX package includes:
Unlimited Irish and UK landline calls
Unlimited mobile calls
Hosted PBX functionality
Auto-attendant and call routing
Free number porting
Plans start from €14 per user per month, with reduced pricing as teams scale.
Supporting Hybrid and Remote Work
Cloud phone systems allow employees to work from anywhere while maintaining a consistent business number.
Teams can:
Use desk phones in the office
Make calls from desktop apps
Use mobile apps when working remotely
Managers also benefit from call analytics, reporting, and system visibility, helping improve productivity and customer experience.
More Than Voice
Voice is just one part of modern communications.
IP Telecom also provides:
Business Broadband across Ireland
Dedicated Internet Access up to 10Gbps
Managed connectivity and WiFi
CRM integrations
Call centre solutions and advanced reporting
By combining voice and connectivity under one provider, businesses reduce complexity and gain a single point of accountability.
Why Businesses Choose IP Telecom
Companies across Ireland choose IP Telecom for:
15+ years of IP communications expertise
6,000 businesses supported
150,000+ users deployed
99.99% uptime SLA
Dublin-based infrastructure
Fast, in-house support
Reviewing Your Current Telecom Setup
If your telecom contract is approaching renewal or your current system no longer supports how your team works, it might be a good time to review your setup. Many businesses are surprised to discover opportunities to reduce costs, improve visibility, and better support hybrid teams simply by modernising their communications infrastructure.
Our Dublin-based team is available to talk through your current setup, answer any questions, and help you understand what options are available.
With local 24/7 support and in-house engineers, you’re always speaking directly with people who understand your system and your business.