IP Telecom’s Call Centre Solution
Having a call centre is no longer just for large organisations. IP Telecom’s Call Centre Solution, integrated with our Hosted Phone Solution is a powerful, inbound call centre platform designed around the needs of call centres of any scale.
With IP Telecoms Call Centre Solution you can:
Grow your business with advanced call centre performance metrics and insights.
Boost productivity and efficiency by integrating your calling solution with leading CRM solutions like Salesforce and Zoho as well as Office365 and Google.
Enhance customer relationships with VIP routing.
Implement and manage your call centre wherever your agents may be thanks to cloud-based solutions.
Make the right decisions – instant reporting is made easy by our detailed data on the performance of inbound calls, such as number of calls, call distribution, call length and wait times as well as historic data.
Make the right impression for your customers – distribute calls to individual queues for Customer Service, Sales and other departments as well as managing VIP customers.
Features of IP Telecom’s Call Centre Solution
Simple, rapid deployment
As no infrastructure is involved, we can speedily deploy IP Telecom’s Call Centre Solution to your team.
Easy to Use
Our virtual call centre is simple to use, and its intuitive interface means no extensive agent training is required.
Scale Simply and Rapidly
Scale and adapt your team quickly with multiple sites and remote agents. Cloud based software means its simple to integrate home working agents to your call centre.
Real-time statistics
Get all the statistics you need from all your agents allowing you need to make strategic decisions. Filter stats by Agent, Queue, and Date Range.
Boost Productivity and Efficiency
Our Call Centre Solution can significantly boost productivity and efficiency of agents with real-time monitoring and time-based routing.
Built around remote working
Like all IP Telecom products, our Call Centre Solution enables your team to be fully integrated with head office functions even when remote working.
Prioritise your most important callers
The IP Telecom’s Call Centre Solution allows you to prioritise your most important callers. Whitelist calls to enable rapid answers or routing to individual agents to ensure your VIPs are taken care of.
Integrates with your CRM software
Our Call Centre Solution integrates with many CRM and collaboration tools. Salesforce, Zoho and other favourite CRMs integrate easily to ensure all conversations are fully logged and you can even make calls directly from the CRM.