IPT Call Centre

Having a call centre is no longer just for large organisations. IPT Call Centre, integrated with our Hosted Phone Solution is a powerful, inbound call centre platform designed around the needs of call centres of any scale.

With IPT Call Centre you can:

Grow your business with advanced call centre performance metrics and insights
Boost productivity and efficiency by integrating your calling solution with leading CRM solutions like Salesforce and Zoho as well as Office365 and Google.
Enhance customer relationships with VIP routing
Implement and manage your call centre wherever your agents may be thanks to cloud-based solutions.
Make the right decisions - instant reporting is made easy by our detailed data on the performance of inbound calls, such as number of calls, call distribution, call length and wait times as well as historic data.
Make the right impression for your customers - distribute calls to individual queues for Customer Service, Sales and other departments as well as managing VIP customers.

IPT Call Center Product Overview
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Call Centre Benefits

Great Enhancements for your team

Simple, rapid deployment

As no infrastructure is involved, we can speedily deploy IPT Call Centre to your team.

Easy to Use

Our virtual call centre is simple to use, and its intuitive interface means no extensive agent training is required.

Scale Simply and Rapidly

Scale and adapt your team quickly with multiple sites and remote agents. Cloud based software means its simple to integrate home working agents to your call centre.

Real-time statistics

Get all the statistics you need from all your agents allowing you need to make strategic decisions. Filter stats by Agent, Queue, and Date Range.

Boost Productivity and Efficiency

Our Call Centre Solution can significantly boost productivity and efficiency of agents with real-time monitoring and time-based routing.

Built around remote working

Like all IP Telecom products, our Call Centre solution enables your team to be fully integrated with head office functions even when remote working.

Prioritise your most important callers

The IPT Call Centre solution allows you to prioritise your most important callers. Whitelist calls to enable rapid answers or routing to individual agents to ensure your VIPs are taken care of.

Integrates with your CRM software

Our Call Centre software integrates with many CRM and collaboration tools. Salesforce, Zoho and other favourite CRMs integrate easily to ensure all conversations are fully logged and you can even make calls directly from the CRM

Why Thousands of Irish Businesses are Using

IP Telecoms Solutions

Byrne Looby Partners

Sureskills

United Hardware

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Our philosophy is simple - we create next-generation phone solutions to help thousands of Irish businesses achieve their business goals. We combine innovation, cost savings, and ease of use to create phone solutions that put the needs of our customers first.

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What Our Customers Say

“IP Telecom implemented Hosted PBX for VitroSoftware in October 2015 VitroSoftware opted for a combination of Deskphone and Softphone Apps for Desktop and Mobile to provide a full Disaster Recovery and Mobility solution. "Our experience of IP Telecom has been 1st Class. Great technical support and really quick service from the customer team. IP Telecom's engineers came on-site to help us roll out the solution, provided first class training to manage the system ourselves going forward and provided excellent after sales service. We are very happy with our choice of voice and telephony partner.”

Darragh Dunne | IT Engineer | VitroSoftware - formerly Slainte Healthcare

Supercharged Call Centre Software