In an era where technology is swiftly reshaping the world, the telecommunications industry reigns at the forefront of this transformation. Shena Brien, founder of IP Telecom and a veteran in the telecom sector, recently shared her insights with ThinkBusiness.ie on how the evolving telecom landscape is not only influencing Irish businesses but also shaping our society.
Here are some Key Takeaways from the interview:
Technological Transformation: The telecom sector is the backbone of modern business operations, driving innovations like AI, IoT, and 5G. These advancements are critical for Ireland’s economic growth and competitiveness.
Connectivity as Infrastructure: High-quality telecom infrastructure is essential, akin to water and electricity, for businesses to thrive. Government and industry must prioritize investments in connectivity.
SME Evolution: As the telecom needs of SMEs rapidly evolve, providers have a unique opportunity to offer tailored, scalable solutions that enhance efficiency and support innovation.
Customer Service: In a tech-driven world, exceptional customer service remains paramount. At IP Telecom, we are firm believers that emerging technologies should enhance, not replace, human interaction.
At IP Telecom, our customer service team comprises industry experts based in Ireland. They are dedicated to promptly resolving any issues while using AI and automation to enhance, not replace, the human touch our customers value.
Read more about how Shena explores the telecom industry's future in her recent interview with Thinkbusiness.ie