In the world of B2B, great customer support isn’t just a nice-to-have; it’s a business advantage.
That’s why Irish businesses are turning to integrated solutions that reduce friction, improve response times, and empower teams.
Our solution establishes an unbreakable connection between your phone system and support platform. With real-time call pop-ups and automated ticket creation, your team will have the tools they need to focus entirely on delivering exceptional service.
When Speed is Lost, So is Satisfaction
In busy support teams, delays can pile up quickly. Agents waste precious time flipping between platforms, searching for customer histories, or repeating the same questions. The longer a resolution takes, the more frustrated your customers become.
Without an organised system in place, even small inefficiencies can damage trust and reduce your team’s capacity to deliver the service your clients expect.
A Single Workspace for Your Entire Support Workflow
IP Telecom’s integration with Zendesk brings clarity and speed to every support interaction. With customer insights and call controls built directly into your support platform, your team can act faster and smarter.
- Identify incoming callers in real time
- See the full history before answering a call
- Avoid duplication and miscommunication
- Trigger workflows automatically on call completion
Monitor trends to improve support over time
The result? Faster resolutions, happier customers, and a team that works at its full potential.
Built to Fit How You Work
Rather than forcing your team to change tools or processes, IPT for Zendesk complements your existing workflows.
It’s flexible, intuitive, and designed to support high-performing teams without adding complexity.
IPT for Zendesk reduces repetitive tasks and gives your team the tools to stay focused. Automatic ticket creation, real-time call insights, and direct access to caller history make it easier for agents to handle high volumes without compromising on quality.
A Smarter Move for Growing Businesses
Whether you’re a startup scaling up or an established company refining your operations, this integration supports your growth. It’s simple to deploy, easy to train on, and powerful enough to improve performance from day one.
Want to see our integrations in action? Watch our Salesforce integrationvideoto explore how IP Telecom is helping teams just like yours work smarter.
Ready to take the next step?
📞 Talk to our team today and book a personalised demo.