The Irish Business environment has changed forever due to coronavirus, with all industries seeing transformational changes. To ensure business continuity, central to this change should be the use of technology to improve business processes, especially with the growing trend in work culture of dispersed teams.
The advent of cloud technology is an invaluable resource to facilitate this change, ensuring that businesses stay profitable, efficient and modern.
IPT Hosted Phone utilises cloud technology to deliver real solutions for Irish businesses; here are five ways a Hosted Phone System can help accelerate your business success.
1. Distance shouldn't mean disconnect!
With a Hosted PBX, you can connect and enable your teams by deploying softphones, that aligns with the new trend of flexible working options. Off-site or on-site employees can access their voicemail, faxes and set-up call conferencing rooms easily - essentially empowering each member of your team with their portable phone system.
Workplace flexibility is essential for bussiness survival post-COVID
2. Improve customer service with customiseable call flows
A Hosted Phone solution ensures availability to your customers and new prospects. Tailor your auto-attendant to your business needs and give the caller an option to select the department that will deal best with their enquiry. There is an out-of-office feature on the IPT Hosted PBX that allows a business to preset routing of calls for holidays and business opening hours.
3. Seamlessly Integrate your CRM with IPT Hosted to boost customer retention
The modern customer wants a first-time resolution to their queries. The best practice in managing customer interactions is to store all data in one easily accessible platform.
IPT Hosted Phone integrations can enable features such as click-to-dial and screen popping, which means that every customer interaction is personalised, monitored and recorded, to improve overall experience.
IPT Hosted Phone integrates with CRMs such as Zoho, Zendesk, Dynamics and Salesforce, and because it is API-driven, all integration possibilities are explorable.
"IPT Hosted Phone integrations can enable features such as click-to-dial and screen popping, which means that every customer interaction is personalised, monitored and recorded, to improve overall experience."
4. Onboard, maintain and scale at your own pace
One of the main benefits of a Hosted PBX is that it is designed to enable self-service. This means that operational changes can be done by an admin that doesn't need to be tech-savvy. No need to saddle your IT department with a telephony project, as every member of your team, with admin rights, can be trained to make this changes. IPT Hosted PBXcomes with an easily accessible and intuitive Knowledge Base.
Any new members of staff can be onboarded as easy as setting up a profile on a social media page. When your business is ready to expand, you can move locations at ease with zero downtime.
5. Stay disaster ready!
A Hosted PBX is designed to have your business prepared for any type of disaster. From natural disasters to hacking and denial of service, a Hosted PBX comes with multiple fail-over options, which means that your business can continue to operate as normal, with minimal disruption to business activity.
The "in case of" profile on IPT Hosted Phone acts as the fallover that you can activate anytime, anywhere. Profiles can be created, and held in reserve, for rapid deployment should additional local lockdowns occur. Ensuring your business can continue to function no matter what the circumstances.
You can relax when IPT Hosted PBX is in control
If you want to get more insights on how to get the best out of your business phone system, please contact us. Our team of experts have helped many businesses make the right choice by migrating to IPT Hosted PBX during the lockdown. Contact us: sales@iptelecom.ie,01-687 7777 for a free consultation.