IP Telecom’s Zendesk Integrated Solution
IP Telecom’s Zendesk Integrated Solution provides seamless integration between Zendesk and your IP Telecom Hosted Phone System enabling an exceptional service desk experience for your customers and at the same time empowering agents performance.
Unify your voice communications with Zendesk to produce seamless, impactful processes that revolutionise the way your company does business.
Hosted PBX + Zendesk = Happy Customers
Make and receive calls directly from Zendesk
Calls automatically create and log tickets
Call pop-ups to show who's calling
Contextual Calling – know why an inbound call is calling before you answer
Improved analytics to help you get the most from your team
To find out more about how IP Telecom’s Zendesk Integrated Solution integrates with Zendesk contact the team today.
Supercharge Zendesk Experiences with IP Telecom
Integrate Zendesk with IP Telecom’s Hosted Solutions to create a Superior Service Desk Experience for customers and staff alike.
Increase Productivity
Empower your agents with seamless Zendesk calling via the IP Telecom’s Essentials Phone System.
Brilliant Customer Experience
Create powerful personalised customer communications all from the one space.
Visualise Activities
Measure KPIs easily and garner indepth insights on agent/customer relationships.
Enhanced Service Desk
Automatic ticket creation, auto-log to existing contact records and integrate all customer interactions in the one space.
Features of IP Telecom’s Zendesk Integration Solution
Supercharged Zendesk Experiences designed Around the Needs of Irish Businesses.
Click to Call
Initiate calls within Zendesk in a single click.
Call tracking and ticketing combined
All calls are tracked and tickets auto-generated under the contact profile within Zendesk.
Follow Up
Never miss an opportunity or deadline when follow-up tasks are created as part of each call made or received.
Call Pops
Agents are empowered when caller information is available to the agent from the moment the call is received.
Real-time notifications
Real-time information is at hand for every inbound or missed call, all logged automatically into customer records in Zendesk.
All the metrics you need
Get instantaneous access to agent activities with in-depth data to help process improvement and agent tracking.
IVR integration
Ensure customer flow is optimised by routing calls to the appropriate teams or colleagues all tracked via Zendesk ticketing.
Hand Off
Share all customer experiences and case history with colleagues if transferring or escalating issues.