Some thoughts from the IP Telecom Team

Nathan Overlock | 28-Jan-2019 11:28:16

Make managing your Call Centre a breeze with Stats Centre

Whether your call centre has 5 users or 500, keeping track of every call that comes in can be a daily challenge. However, offering the best in Call Centre Service requires knowing when customers are...

Nathan Overlock | 30-Nov-2018 12:57:37

Never miss a call: VoIP failover from IP Telecom

What happens when you have customers calling, but for one reason or another, they simply can’t get through? 85% of them don’t call back. Even worse, only 1 in 4 callers who don’t get an answer on the...

Nathan Overlock | 14-Nov-2018 11:19:45

Voice Still Matters: 3 reasons to invest in your telephony

Email is a great communication tool - it’s quick, convenient and gets the job done. But are email, live-chats and other forms of messaging really the next stage in business communications?

Nathan Overlock | 01-Oct-2018 09:40:47

Why you can - and should - work from home with VoIP

Last October the storm of the century hit Ireland, bringing the country to a standstill with the first Red Weather Alert in years. Less than six months later, a second red weather-day immobilised the...

Top view of young businessman making decision diagram in air

Nathan Overlock | 06-Sep-2018 17:12:20

4 Struggles of Business Phone Systems (and How to Solve them with VoIP)

Phone systems that let you answer calls and switch them between different individuals on multiple lines were a revolution in business calling… 20 years ago. Now that businesses are growing rapidly,...

Hand holding smartphone with media icons and symbol collection

Nathan Overlock | 18-Jun-2018 10:16:31

6 Benefits of Taking Your Calls to the Cloud

Big businesses have used call centres to handle high volumes of customer communications for decades. Now, no matter the size of your enterprise, you can as well. Whether you want to run your office...

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